Frequent questions

1. What is the estimated shipping time for your products?

Usually, standard shipping time is 7-10 working days after order confirmation. However, it may vary depending on the destination and exceptional circumstances.

2. How can I track my shipment?

Once your pet bed has been shipped, you will receive a confirmation email with the tracking number. You can use this number on our website under "tracking" in the menu or on the courier's website to monitor the status and location of the shipment.

3. Do you offer international shipping?

Currently, we only ship to domestic locations. However, we are exploring options to expand our shipments internationally in the future.

4. What should I do if the shipment is delayed?

We apologize if shipping is later than expected. If you experience a long delay, please contact us directly via email or chat. We will do our best to provide you with accurate updates and support.

5. Can I change the shipping address after placing the order?

If you need to change your shipping address after placing your order, please contact us immediately. We will make reasonable efforts to make any changes you request, but please be aware that once your order has been shipped, there may be limitations on changes.

1. What payment methods do you accept?

We accept several forms of payment, including credit cards (Visa, Mastercard, American Express), PayPal and bank transfer. Choose your preferred option at checkout.

2. When will my payment method be charged?

Payment will be taken as soon as you confirm your order. If you have chosen the bank transfer option, payment must be processed before shipping.

3. Do you offer installment or deferred payment options?

Currently, we do not offer installment or deferred payments. However, we are evaluating these options for the future to offer greater flexibility to our customers.

4. Is it safe to enter my credit card details on your site?

The security of your data is a priority. We use advanced security protocols to protect our customers' information. Our site complies with PCI-DSS (Payment Card Industry Data Security Standard) security standards.

5. Will I have a payment confirmation after completing the order?

Yes, you will receive an order confirmation via email as soon as you complete the payment process. This email will contain your order details, including a summary of the items purchased and shipping information.

1. What is your return and refund policy?

We are committed to your satisfaction. If you are not completely satisfied with the product received, we accept returns within 30 days of purchase. Product must be returned in original condition for a full refund.

2. How can I make a return?

To make a return, please contact us via email or chat to receive detailed instructions on the return process. It will be necessary to provide the order number and the reasons for the return to facilitate the procedure.

3. What items can be returned?

Most of our products are eligible for return, unless they have been specified as non-returnable items for hygiene or other special reasons. Please check the return policy for specific details about the item you wish to return.

4. How long does the refund process take?

Once we have received the return and verified compliance with the return conditions, we will refund you within 7-10 days. The refund will be issued to the original payment method used for the purchase.

5. Who takes care of the return shipping costs?

Return shipping costs are the responsibility of the customer, unless the return is due to an error in our service or a defect in the product. We recommend using a trackable shipping service to ensure delivery of your return.

READ THE INFORMATION

1. How can I contact your customer service?

You can contact our customer service via different channels. We are available via email at hello@petsfru.com , via the contact form on our "Contact Us" page or our chat. We will be happy to assist you with any questions or requests you have.

2. What are the customer service support hours?

Our customer service is available from Monday to Friday, 24/7 and 7/7 to guarantee continuous support to our customers. If you have any inquiries outside of business hours, please email us and we will respond as soon as possible.

3. Do you offer support for after-sales issues or questions?

Certainly! Our customer service is here to assist you even after your purchase. If you have any questions regarding the use of the product, after-sales problems or need further information, please do not hesitate to contact us. We are here to ensure you are completely satisfied with your purchase.